Last updated: September 17, 2026
Comp Doc Computers ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, and mailing address when you contact us, request a quote, book an appointment, or make a purchase.
- Service information: details about your computer, device, or project described to us so we can provide our repair and development services.
- Payment information: payment details collected securely through our payment processors (PayPal and, where available, card payments via Stripe). We do not store your full credit card or banking details on our servers.
- Technical data: basic information such as your IP address, browser type, and pages visited when you browse our website (see Section 5 on Cookies).
- Correspondence: records of inquiries, support tickets, and communications you send to us.
2. How We Use Your Information
We use your personal information to:
- Respond to your inquiries, quotes, and support requests;
- Provide, invoice, and collect payment for the services and products you request;
- Schedule and confirm appointments;
- Send service updates, invoices, and important notices related to your account;
- Send newsletters and marketing communications only where you have consented, and allow you to opt out at any time;
- Improve our website, services, and customer experience;
- Meet our legal, regulatory, and accounting obligations.
We only use your personal information for the purposes for which it was collected, unless a new purpose is clearly compatible and you are informed or consent is obtained where required by law.
3. Legal Basis (Privacy Laws in Canada – PIPEDA)
We collect and use personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. In most cases your consent is obtained when you provide your information to us. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details in Section 8.
4. How We Protect Your Information
We use appropriate administrative, technical, and physical safeguards to protect your personal information, including encrypted connections (HTTPS), restricted access to systems, and secure payment processing. While no method of transmission over the Internet is 100% secure, we take reasonable steps to protect your data.
5. Cookies
Our website uses cookies and similar technologies to improve functionality, analyze site usage, and (with your consent) provide analytics. When you visit our website you will be presented with a cookie consent banner that lets you choose which categories of cookies to allow. You may change your preferences at any time.
6. Third-Party Services
We may share limited information with trusted third-party service providers who help us operate our business, including website analytics providers and payment processors. These providers are contractually required to protect your information and may only use it to provide services on our behalf. We do not sell, rent, or trade your personal information to third parties.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal and accounting requirements (such as GST/HST audit records), or until you request its deletion.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Withdraw your consent to our use of your information; and
- Lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us at:
- Email: sales@CompDocComputers.com
- Phone: 613-438-8127
- Address: 50-1 Wallbridge Crescent, Belleville, ON K8P 1Z4
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
